Kahoot! 360 Frontline Workers Report

Frontline workers keep things running but are they set up for success?

Frontline workers are motivated, but all too often ill-equipped, to succeed. Our latest research reveals how frontline workers are trained, how safe and supported they feel, and the personal cost of working on the frontline.


Hero
Sean D'Arcy, Chief Solutions Officer, Kahoot!

“To customers, frontline workers are the face of your organization, responsible for delivering service, ensuring safety, and upholding the brand values and reputation. Preparing frontline workers to excel in their roles should be a necessity, but many organizations are still falling worryingly short.”

Sean D’Arcy
Chief Solutions Officer,
Kahoot!

About the report

Kahoot! 360 commissioned this study via OnePoll online (CAWI) survey in September 2026, surveying 4,000 frontline workers aged 25+ years across two different markets – with 2000 respondents in the UK and 2000 in the US respectively.

37%

of the all the frontline workers surveyed have not received formal training in the past 12 months

58%

have been asked to carry out a task at work without receiving the relevant training

1 in 4

have made a mistake that could have caused physical harm due to inadequate or insufficient training

How Kahoot! 360 helps

ai assistant icon

Easy to design and deliver training

Create engagement in seconds with the Kahoot! Assistant.

template library icon

Template library

Ready-to-use templates for all use cases.

instant feedback icon

Instant feedback

Track progress and performance with reporting and analytics.

integrations icon

Integrations

Works with your everyday tools and leading LMS platforms.

enterprise grade security icon

Enterprise-grade security

ISO27001 certified, SOC 2 II report, GDPR compliant, SSO.

ease of use icon

Easy to use

Scalable, flexible, browser-based, and intuitive.

Get started

Related resources

person seating in a couch, with a closed laptop
L&D

Empower your frontline workers with Kahoot! 360

Read more about how you can use Kahoot! 360 to create and deliver bite-sized, mobile-first training.

Read more

person in front of vault
Customer story

How Grace Information increased knowledge retention by 50%

Discover how Grace Information created an engaging, data-driven learning culture with Kahoot! 360.

Read more

coworkers talking in meeting room
Blog

Build stronger connections among employees

Read more about how to build stronger workplace relationships through learning and development.

Read more

Drive productivity and growth through engagement

Turn presentations, meetings, and training into engaging sessions that help teams work smarter, stay longer, and drive the business forward.