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How Grace Information Enhanced Knowledge Retention by 60% During Training Sessions Using Kahoot! 360

Discover how Grace Information transformed passive training sessions into an engaging, data-driven learning culture, boosting learning retention across its staff in Australia using Kahoot! 360.

 

Location: Brisbane, Australia
Industry: Information Management
Use cases: Business transformation & cultural change, Compliance training, Employee training, Safety Training
Key Wins
✓ 20-point increase in knowledge retention: Retention has grown from 40% last year to 60% since introducing Kahoot! 360 into training sessions.
✓98% improvement in engagement: Employees and staff are excited to be part of every session.
✓85% increase in process enhancement opportunities: Employees retained more information and engaged in identified enhancement opportunities during training.
✓A growing culture of learning: Teams now learn together and stay involved in what other departments are working on.
Profile picture of Marcio Castro
Marcio Castro
National Operations Manager, Grace Information

Marcio Castro is the National Operations Manager at Grace Information and oversees training and communication for more than 300 employees in the records department across 29 facilities nationwide. Engagement and knowledge retention at that scale have long been his biggest challenge, which is why he turned to Kahoot! 360.

About Grace Information

 

Grace Information logo with red letters and white background

Grace Information is one of Australia’s leading providers of information management and governance solutions. Grace helps organizations gain clarity, control and confidence across their information environment. Its solutions span information management, information governance, privacy, digital transformation, secure disposal, and secure information lifecycle management across physical records, digital information, legacy systems, and cloud platforms, helping organizations reduce risk, improve compliance, and make better use of their information.

 

THE CHALLENGE:
Presentation-heavy training sessions meant knowledge wasn’t sticking

As National Operations Manager, Marcio Castro’s challenge was always engagement and knowledge retention.

Grace’s monthly team talks and training sessions had become very presentation-driven. Important information about compliance, security, Standard Operating Procedures, and business updates was being delivered, but much of it wasn’t being retained. Attendance was inconsistent, participation was low, and there were limited opportunities to check understanding or gather meaningful feedback.

A trainer is in a room speaking to trainees at Grace Information

“It was very manual and very basic: somebody was dictating a process, everyone was standing there nodding their heads and just listening, but nothing really stuck.”

Marcio Castro, National Operations Manager at Grace Information

THE SOLUTION:
Implementing Kahoot! 360 turned passive listening into active, cross-departmental learning

Kahoot! 360 is now part of Grace Information’s training toolkit, transforming how training sessions are delivered and how people learn across the organization. Participants have moved from passive to active learning. 

For Marcio’s team of trainers, one of the platform’s biggest strengths is its ability to involve everyone in the room, keeping engagement and attention high and translating directly into a better learning experience for participants.

Kahoot! 360 is being displayed on a screen while trainees pay attention to it

“Before it was a very traditional way of learning, but it was difficult to keep everyone engaged. Now with Kahoot! 360, we actually have involvement, people interacting with what they’re doing, and just a better way to learn.”

Meaghan Moore – Operations Manager at Grace Information

Safety is core to Grace’s business, and many training topics relate to document safety, compliance rules, and the initiatives other departments are rolling out. That gives employees visibility into what colleagues across the business are working on, strengthening collaboration and company-wide awareness of projects.

Marcio and his team also use the data from Kahoot! 360 to see exactly where understanding is falling short. 

“The platform also provided immediate feedback. Instead of assuming people understood the content, we could instantly identify areas that needed additional coaching or clarification. That real-time visibility allowed us to continuously improve our communication and training approach.”

Marcio Castro, National Operations Manager at Grace Information

A mobile screen shows that the trainee got a correct answer on Kahoot! 360

THE OUTCOME:
Retention up 20 percentage points, process enhancement opportunities increased by 85%, and a genuine shift in mindset

The results from Grace Information’s approach are clear. Knowledge retention climbed from 40% to 60% in a year, and process enhancement opportunities rose by 85% as employees retained more and engaged more with what they learned in training.

  • 60% knowledge retention up from 40% last year
  • 85% process enhancement opportunities increased in a year 
  • 98% improvement in engagement among employees

Beyond the numbers, training and compliance now feel different across the business. Departments learn together, employees stay involved in what their colleagues are working on, and a genuine culture of learning is taking hold.

“Perhaps the biggest return wasn’t just the numbers, it was the change in mindset. Compliance and learning were no longer viewed as something people had to do. They became something people genuinely engaged with, creating stronger accountability and a more positive learning culture across the business.”

Marcio Castro, National Operations Manager at Grace Information

A staff member is driving a bob cat with boxes in a large storage facility

“As a trainer, that’s exactly the outcome you’re hoping for. Kahoot! 360 has become much more than a training tool for us it’s a way to build engagement, strengthen understanding, and create a learning culture that supports our people and ultimately delivers better outcomes for our business.” 

Marcio Castro, National Operations Manager at Grace Information

Ready to see what Kahoot! 360 can do for your training programs?
Learn more at kahoot360.com or book a meeting with our enterprise team: kahoot360.com/enterprise

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